Camali Clinic is a multidisciplinary child and adult mental health service, with centres located in Dubai and in Abu Dhabi. The clinic works within a holistic framework to ensure comprehensive and customised treatment.
With a high number of medical inquiries every day and a sizeably smaller customer support team, scaling to an NLP-based chatbot was the vision of the Managing Director at Camali. The company wanted to explore the complete automation of the appointment booking process making this service available 24/7.
When Camali approached our team, working on a chatbot for Mental Health was an exciting challenge that we gladly accepted.
The objective for Blue Logic was to develop & design a chatbot that would support customers and patients in managing their appointment bookings both in-person and via Teletherapy, answer their queries thus enriching their online experience.
Below are some of the main objectives our team worked towards achieving:
Blue Logic Digital built a state-of-the-art, AI-powered chatbot to manage the appointment booking system in a completely automated manner.
The bot was engineered to enable the following key tasks:
The implementation of a conversational AI agent was a great addition to Camali Clinic to help patients during their appointment booking process. With the demands increasing on high-quality customer support, the chatbot helped in providing a 24/7 service to all patients visiting the website, and increasing the productivity of the customer support team. The average response time decreased to less than 2 seconds too!