A bi-lingual Autobot leads customer dialogues into persuasive decisions

Introduction

Lexus realized that conversational chatbots may be a useful addition to the decision-making process. By introducing LAILA to its customers, Lexus was able to establish a two-way discussion to assist them in the purchase process. The AI-powered chatbot in English and Arabic delivers a completely tailored, one-to-one purchase experience by linking people with the right service, providing on-demand customer care, and superior after-sales support.

Client

Lexus

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